FAQ
Frequently Asked Questions
Have a question for us? find quick answers here.
Q. What is the difference between a L-Track and a S-Track massage chair?
L-track a longer massage track, able to massage from your neck to under your glutes.
S-track is able to massage from your neck to your lower back.
Q. What is a 3D massage?
3D technology allows the massager to move horizontally, vertically, and in and out. This allows the you to choose a light or deep tissue massage. This is the equivalent of telling a massage therapist to go softer or lighter during a massage.
Q. What is 2D L-Track?
2D massage rollers move on two dimensions: up and down and side to side. Adding an L-track to a 2D massage chair allows for the rollers to move up/down and side/side from the neck down to your hamstrings.
Q. What are the benefits of massage?
- Releases endorphins
- Promotes better sleep
- Builds a stronger immune system
- Promotes better posture
- Increases flexibility
- Stimulates blood circulation
- Relieves stress
- Improves muscle pain
- Helps improve soft tissue injuries
Q. What is the height range / weight capacity for each chair?
Venus – 320 lbs 5ft – 6’
Neptune – 300 lbs 5ft – 6’
Saturn – 320 lbs 5ft – 6’
Jupiter – 320 lbs 5ft – 6’3
Q. How much distance do you need between the chair and the wall?
Venus – 15 inches
Neptune – 7 inches
Saturn – 6 inches
Jupiter – 1 inch
Q. What is the weight capacity of Ergotec chairs?
All of our Ergotec chairs can safely hold up to 300 lbs.
Q. Can you turn the foot rollers off on each of the massage chairs?
Yes
Q. How long has Ergotec been in business?
Ergotec has been developing quality massage chairs with superior value for over 20 years. We are confident that Ergotec products will provide a wonderful massage with the quality that our users expect.
Q. Where is Ergotec based?
Ergotec’s Canadian office is located in Calgary Alberta.
Q. Where are Ergotec chairs made?
All of our Ergotec chairs are manufactured by our factory in Xiamen, China.
Q. How do I clean my Ergotec chair?
Simply dust/vacuum over the leather. With a mild soap solution damp a cloth to wipe the chair. Dry chair after by wiping with a dry cloth. Do not use saddle soap, polishes, or waxes.
Q. Delivery Charges
Curbside = FREE
Threshold = $450
White Glove = Special Request
*Due to the Covid19 pandemic, White Glove may not be available in some areas. Please contact Ergotec via service@ergotec.ca or 877.345.9844 to discuss the options in your area.
Q. What is your return policy?
- You have 30 days from the date of delivery to return your item.
- A full refund will be issued minus a Flat Rate Fee of $250, when chair is repacked and taken outside for the carrier to pick up.
- A full refund will be issued minus a Flat Rate Fee of $450, if customer needs us to go in their home and pack up the chair for them.
*White Glove Delivery is Non-Refundable.
Q. What is the Ergotec warranty?
Standard: 1 year parts and labor
Extended Warranty: additional 2 years parts and labor:
Venus - $300
Neptune - $300
Saturn - $400
Jupiter - $500
Commercial Warranty (all NON-RESIDENTIAL use) - $350 per year, capped at 2 years
Q. Can this chair can help with my medical issues?
We recommend that you discuss with your physician to see if a massage chair is right for your unique medical condition.
Q. How do I put together my Ergotec chair?
Venus - Video click here
Neptune -Video click here
Saturn - Video click here
Jupiter - Video click here
Q. How do I operate my Ergotec chair?
Venus - Video click here
Neptune - Video click here
Saturn - Video click here
Jupiter Video click here
Q. What if I experience a problem with my Ergotec chair?
Please use this link - Click Here - This form will give us all the information we require to open up a service case. Allow 2-3 business days for a response.
Please call us for outside warranty/non warranty questions 877.345.9844
Q. Where is my serial number?
The serial number is located on the middle back on the chair.
Q. Does your chair need to travel up more than one set of stairs or is it going into a condo/apartment complex?
Please contact us for additional shipping price information.
Q. How do I connect to my Ergotec Bluetooth speakers?
a. Please locate the Bluetooth signal name starting with “0MC” or “MC”, located near the power plug.
b. Make sure the power switch is in the “I” position.
c. Search for the signal name on your phone/device and click to connect.
d. Now you should be able to play music from your phone and the sound will come out of the chair’s speakers